Merger

Welcome to Hershey Federal Credit Union! 

 

We are excited to welcome Local 520 members to join us as new members of Hershey Federal Credit Union.

Hershey FCU serves the Dauphin and Lebanon counties. We pride ourselves on our dedication to giving back to both our members and the communities we serve. In 1949, Hershey FCU was created by a group of employees from the Hershey Chocolate Company under the name "Hershey Employees #464 Federal Credit Union", which was later changed to "Hershey Federal Credit Union". Over the past 75 years, Hershey FCU has refreshed our mission, increased membership, increased branch locations, and continues to evolve our products and services. Our focus has remained consistent - serving our communities to the best of our ability. We serve our local communities by sponsoring local initiatives, supporting local food banks, and hosting different events such as our free community event Fall Fest. 

Below you will find how-to videos and FAQ sections to assist in any questions you may have. Our merger guide will be mailed to all Local 520 members and will be available online on August 1st.

Please contact us at (717) 533-9174 or visit one of our locations for additional assistance.

Fall Fest 2024
Save the Date for the 2024 Hershey Fall Fest!
 
Sept. 14, 2024   from 11:00am-3:00pm
Campbelltown VFC - 2818 Horseshoe Pike, Palmyra PA 17078

MISSION

Committed to the financial growth of our members, and making a positive impact on the communities we serve.
 

CORE VALUES

  • Service - Creating value for someone else.
  • Commitment - Giving time and energy to something.
  • Community - Providing a sense of belonging. Support for others.
  • Integrity - Honesty, keeping our word, and being respectful. 

   SET UP OUR ONLINE BANKING & MOBILE APP


         UPDATING YOUR PROFILE ON OUR APP

               USING OUR SUPPORT FEATURE

                      ADDING TRAVEL NOTICES

            NAVIGATING YOUR TRANSACTIONS

                SET UP EXTERNAL TRANSFERS
























 

Join us at our FREE community event!

MERGER

  • When is the merger expected to take place?
    • The merger will be completed on August 17th, 2024.
  • How will the merger be structured?
    • With approval from the NCUA and Local 520 UA FCU membership, Hershey Federal Credit Union will assume the assets (loans, investments, equipment, etc.), share deposits and liabilities of Local 520 UA FCU. The Local 520 NCUA charter will be sunset after the merger integration.
  • Will Local 520 members have to re-apply for membership?
    • No. Your membership will continue seamlessly with Hershey FCU. As a member of HFCU, you can take advantage of additional products and services now available to you. 
  • How can I contact you?
    • Members can call the phone numbers below for assistance:  
      • Main phone number: (717) 533-9174
      • After hours or holidays: 1 (800) 832-4328
    • You can send a support message through your online banking.
    • You can fill out the contact form here.

HERSHEY FCU 

  • Where are your locations and what are the hours?
  • What is your phone number?
    • Our main phone number is (717) 533-9174.
  • Where are your ATMs located?
    • Hershey Branch has a 24/7 walk up ATM in the vestibule.
    • Annville Branch and Hummelstown Branch have drive-up ATMs.
    • You can find a full listing of all in-network ATMs here.
  • Will there be a fee if I use other ATMs?
    • Members can make surcharge-free withdrawals at over 30,000 locations nationwide and surcharge-free deposits at over 9,000 ATM locations. To easily find a location closest to you, use this online locator tool. 
  • How do I qualify to be a member at Hershey FCU?
    • Local 520 union workers are members through the merger. 
    • To become a member, you must live, work, worship, or attend school in Dauphin or Lebanon counties. Immediate family members can qualify.
  • What qualifies as an immediate family member?
    • Immediate family members include spouse, children, siblings, parents, grandparents, grandchildren, step-parents, step-children, step-siblings, and adopted relationships. 

Accounts  

  • Will my account number change? 
    • For the majority, your account number will remain the same.
    • There will be a few Local 520 members who will receive a new account number as a result of the existing number being in use. To avoid account number duplication, a new number will be assigned to these members. Your new account number will have a prefix of "52" added to the front. If you are impacted by this change, you will be notified individually prior to August 17th, 2024. 
  • What different types of accounts are available? 
    • We offer a wide range of account types for our members. For more information, check out the "accounts" tab on our website.
  • Do you offer any type of Rewards Checking accounts? 
    • Yes. Members can earn cash back of $0.50 per swipe on eligible debit card transactions up to $8 a month. For more information, click here. 
    • All Local 520 members with existing checking accounts will be enrolled in our rewards checking product. There are no fees or penalties for this product.
  • Am I able to get a debit card through Hershey FCU? 
    • Yes, you are able to get a debit card. Please visit a Hershey FCU branch or call us at (717) 533-9174.
  • When will I be able to access products and services provided by Hershey FCU?  
    • Local 520 members will have full access to Hershey FCU products and services beginning August 17th, 2024. 
  • What services are available to me through Hershey FCU? 
  • Will NCUA still insure my deposits and at the same level?
    • Yes, Hershey FCU is federally insured by NCUA up to $250,000.

 

Branch/Retail 

  • Can I still use my Local 520 checks after the merger?
    • Local 520 members can use their remaining Local 520 checks and will receive new checks from Hershey FCU.
  • How can I obtain new checks? 
    • You can order checks at our Hershey and Annville branch locations as well as through our online banking.
  • Will rates and fees remain the same? 
    • Rates and fees will follow the Hershey FCU schedule. Take a more in depth look at our rates and fee schedule  pages on our website. 
  • When will I receive my Hershey FCU debit card? 
    • Between 1-3 weeks before the merger you will receive your Hershey FCU cards. You will need to activate the card before use on August 19th.
  • When can I start using my Hershey FCU debit card? 
    • Your new Hershey FCU card will be able to use starting on Monday, August 19th.  
  • Will my PIN number carry over? 
    • No, you will need to set up a new pin with your new card activation. 
  • What will happen to my direct deposit? 
    •  If your account number has not changed, your ACH will continue to come to the credit union as it does today. 

Loans 

  • How do I make a loan payment? 
    • You can make a loan payment using our online banking or mobile app.
      • Please see the above how-to video "Set Up External Transfers" or you can refer to your mailed merger guide. 
    • Payments can be dropped off at our Hershey or Annville locations, or mailed directly to any of the offices listed below: 
    • We do not use coupon books for payments, but you will receive a combined monthly statement with all of your deposit and loan accounts listed.
      • Please note that you do not need a statement to send your payments. 
  • Will my loan rates change? 
    • No, your rates will stay the same. 
  • Will my term change? 
    • The loan term will remain the same for most Local 520 loans. 
  • Will my due date change? 
    • For closed-end loans, your loan due date will remain the same.
    • For credit cards, your new due date will be the 15th of the month. Please refer to our "Merger FAQ - Cards" section below for more information.
  • Will my Signature Line of Credit be impacted?
    • Hershey FCU will honor the Local 520 loan agreements.
    • Per your loan agreement, minimum payments are determined by monthly outstanding balance, as shown below. 
    • If you would like to make additional payments, Hershey FCU will contact you to establish principal payments beyond the minimum.

  • Are there additional fees or new fees? 
    • Hershey FCU will not charge any additional loan fees to the Local 520 members. Please refer to your original Local 520 loan agreement for fee information.
    • Please review our rate and fee schedule for a complete list of Hershey FCU fees.
  • How can I access my loan information? 
  • Am I able to pay ahead for different months on my loan? 
    • No, at Hershey FCU, when you make a large payment on your loan it satisfies the interest and applies the difference to principal. Your loan payment will not advance several months ahead at Hershey FCU.

Digital Banking 

  • Will my online banking change? 
  • Will I use the same login and password? 
    • When setting up online banking, you will need to create a new username and password. Your password will need to include a special character and a number. 
  • Where can I access my online banking? 
    • You can access online banking through our website or by downloading our app.
  • Do you have a mobile app I can use? 
    • Yes, you can find the "Hershey FCU" app in the App store or Google Play store. 
  • Will the credit union services be unavailable for any time? 
    • Your online banking with Local 520 will no longer be available as of August 16th. Your Hershey FCU online banking will be open for enrollment on August 19th. 
  • Will any payments I set up be transferred to the new system? 
    • Once you login to our online banking you will need to set up any automatic payments. You will have access to our Bill Pay service through the Hershey FCU online banking. 
    • If you have preauthorized debits on your Local 520 cards, you will need to update these to your Hershey FCU cards. 
    • If you have preauthorized payments coming from your checking accounting with the routing and checking number, your payments will still go through. 
    • If your account number has changed, you will need to update your payment information. 

Cards 

  • Will I be able to use Hershey FCU branches and ATMs right away? 
    • Starting August 19th, members will be able to conduct transactions on their Hershey FCU cards. Until August 19th, members will be able to use their Local 520 cards. 
  • Can Local 520 members still use their debit/credit cards after the merger? 
    • No, starting August 19th only the Hershey FCU cards will work. 
  • What should I do when I receive my new Hershey FCU Debit and/or Credit Card? 
    • Continue to use your Local 520 debit and/or credit card through Sunday, August 18th. You will be able to activate your new Hershey FCU card(s) on Monday, August 19th using the instructions provided with your new card. 
    • Your Local 520 card(s) will automatically be deactivated on August 19th, 2024, and may be destroyed at that time. 
  • What are the Debit and Credit Card changes and reissue process?
    • Hershey FCU will reissue cards to all Local 520 members with existing cards. Members will receive their replacement cards 1-3 weeks prior to the merger on August 17th. These cards cannot be activated until August 19th. 
    • You will have a new card number. If you have your Local 520 card set up on any preauthorized transactions, they will need to be updated to your new Hershey FCU card number. 

 

Credit Cards 

  • Will my interest rate change? 
    • No, your interest rate will not change as a result of the merger. 
  • Will my statement cycle and due date change or remain the same? 
    • Your due date and statement cycle will change for your Hershey FCU credit card. You will receive a final statement from Local 520 as normal for the month of July. That statement will have a due date of August 28th.
    • While you can make a payment on or before August 28th, Hershey FCU will be changing your due date to September 15th for the July statement.
      • If you do not make a payment between August 28th and September 15th, you will NOT be charged any fees.  
    • Starting in the month of September, you will receive statements mid-month with a due date of the 15th of the following month.
      • For example, your August statement will be mailed on the 18th of September with a due date of October 15th.
  • Will my current Credit Card reward points carryover to the new Hershey FCU platinum credit card? 
    • No. Local #520 members will need to redeem any remaining rewards points from their current rewards program through the Local #520 UA FCU credit card.
    • All Local #520 members with credit cards will be enrolled in the current Hershey Visa Rewards Program. Our Extra Awards program can be accessed through online banking. 

Member Statements

  • Will my statement cycles change or remain the same?
    • No, your monthly member statement cycle will not change.
    • You will receive a final mid-month August statement from Local 520 for August 1-16th. You will also receive an August statement from Hershey FCU that will include August 17th-31st
  • What is Hershey FCU's monthly statement cycle?
    • Hershey FCU's normal monthly statement cycle runs from the 1st of the month to the last day of the month. You will receive your statements in the beginning of the following month.
      • Ex: September 1st to September 30th will be reflected in the statement you will receive in the beginning of October.
      • Members can enroll in e-statements for fast and easy access to digital versions of these statements.
  • Will I have access to my Local 520 statements/e-statements?
    • No, once the merger is completed on August 17th you will no longer be able to access your Local 520 digital banking services.  We recommend you download any statements before the merger. 

Credit Card Statements

  • Will my statement cycle and due date change or remain the same? 
    • Your due date and statement cycle will change for your Hershey FCU credit card. You will receive a final statement from Local 520 as normal for the month of July. That statement will have a due date of August 28th.
    • While you can make a payment on or before August 28th, Hershey FCU will be changing your due date to September 15th for the July statement.
      • If you make a payment between August 28th and September 15th, you will NOT be charged any fees.  
    • Starting in the month of September, you will receive statements mid-month with a due date of the 15th of the following month.
      • For example, your August statement will be mailed on the 18th of September with a due date of October 15th.
Local 520 members can set up quarterly dues payments using our Bill Pay feature in the mobile app. In Bill Pay, establish Local 520 as a payee using the information below.
 
Local 520
Attn: Financial Secretary
7193 Jonestown Road
Harrisburg, PA 17112  
 
 
 
To set up automatic quarterly dues with Hershey FCU, please complete the Local 520 Dues Authorization Form(Opens in a new Window) and submit by emailing hfcumemberservices@hersheyfcu.org or by visiting one of our branches.